Frequently Asked Questions

Everything you need to know about shopping with silolis

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, silolis ships to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Are my personal details secure?

Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.